Frequently Asked Questions

Yes, we are working with our incredible photographer, Shane Myers, on many other designs of beautiful Hawaiian scenery. 

No, not yet! We are working on getting the best international shipping rates with the fastest delivery times. Please check back with us again! 

Orders are processed within 2 to 3 business days (excluding weekends and holidays) after your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates

Yes! We ship our puzzles for Free for orders shipped in the United States.

At Hawaii Premier Puzzles, we know how important it is to finish your puzzle with every single piece in place. While our manufacturing is very reliable, on extremely rare occasions, a piece may arrive missing or damaged.

Here’s how we can help:

• Missing or Damaged from the Box
  If your new puzzle is missing a piece or one is damaged, we’ll be glad to send you a replacement piece. Just contact us with your order details and a photo of the finished puzzle showing the missing spot. Also, send us a photo of the code below the UPC barcode to help us find the correct batch and don't forget to tell us the address you would like the replacement piece to go to.

• Timing
  For the best chance of success, please reach out to us within 6 months of your purchase. After that, we cannot make any guarantees, as replacements may be more difficult, but we’ll always try to assist.

• ✨ Our goal is for you to enjoy your puzzle experience, piece by piece.